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Dallas 6-month-old dies after baby sitter couldn't reach 911

Dallas 6-month-old dies after baby sitter couldn't reach 911”

Meanwhile, officials in Dallas say they are increasing 911 staffing, asking officers trained to take calls to work overtime and offering training to other city staff.

Local blogger David Taffet - whose own 911 call went unanswered for 20 minutes on March 6 after his husband Brian Cross stopped breathing and subsequently died - on Wednesday asked Dallas Mayor Mike Rawlings at a press conference: "How many others have died?" And by January, he said he thought the problem had been resolved.

This past Saturday, it's said that 442 callers were put on hold when trying to reach 911 and that the average wait time was 38 minutes.

She was on hold with 911 for more than 30 minutes and never got through to a dispatcher.

City and T-Mobile officials are encouraging 911 callers to stay on the line rather than hanging up.

The baby's mother, Bridget Alex, said, "When I came and picked up my son she [babysitter] was still on hold with 911". Actual callers get put on hold while 911 operators play catch-up attempting to call back all the hangups.

T-Mobile has sent its top engineers to Dallas to fix with the city calls a life-threatening problem with its mobile phones.

Brandon was frantically rushed to hospital around an hour after the first phone call after his mum dashed home to try and save her dying son.

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At the Stoddard County Ambulance District, 911 dispatcher, Sharon Howard, said she doesn't often deal with backed up calls.

Operators are forced to call back every number that registers as a hang-up to verify whether emergency assistance is needed and, if no one answers, police will have to be dispatched to the scene.

Since late previous year, hundreds of customers have been placed on hold when they called for emergency services. Bridget Alex blames the glitch for the death of her six-month-old son who fell off a bed.

T-Mobile executives and technical engineers made their way to Dallas on Wednesday to probe into the issue, but so far they have released not statement as to why the glitch is happening.

Police are investigating whether the issue led to the death of Brandon Alex on Saturday. "I need to know why my son of six months is gone, that's what I want to know".

We've reached out to T-Mobile for additional information and will update this post should it arrive.

"At the end of the day, I'm still going to be here hurt, because he's not going to be here", Alex said.



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